Woodgreen Storage Terms and Conditions
These Woodgreen Storage Terms and Conditions set out the basis on which storage services are provided to customers using our premises and related services. By making a booking, paying a deposit or fee, or placing goods into storage, the customer agrees to be bound by these terms. The purpose of this document is to explain the booking process, payment obligations, cancellation rights, acceptable use, liability limits, and the rules that apply to waste and prohibited items. These terms are written for service use in the UK and should be read carefully before entering into any storage agreement.
Woodgreen storage services are provided on a space-only basis unless expressly agreed otherwise in writing. We do not inspect, catalogue, pack, value, insure, or transport items unless those services are separately stated. The customer remains responsible for the choice of unit, the suitability of the space for stored goods, and the security of the goods placed in storage. Any variation to these terms must be agreed in writing and signed or otherwise accepted by an authorised representative.
For the avoidance of doubt, references to we, us, and our mean Woodgreen Storage, and references to you or the customer mean the person or business entering the agreement. Where the customer acts for a company, partnership, charity, or other organisation, that entity and the individual signing on its behalf are jointly responsible for compliance with these terms. This document does not affect any rights that cannot legally be excluded under UK law.
1. Booking Process
The booking process for storage at Woodgreen begins with the customer selecting the required unit size, storage period, and any optional services. A reservation may be made online, by phone, by email, or in person where available. A booking is not confirmed until we have accepted it, the required information has been provided, and any initial payment or deposit has been received if requested. We may refuse or cancel a booking where the information provided is incomplete, inaccurate, or suggests that the goods intended for storage are unsuitable or prohibited.
When making a booking, the customer must provide accurate personal or business details, a current address, a valid contact number, and any other information reasonably requested for account administration and compliance checks. We may request identification, proof of address, and evidence of authority where the storage is being arranged for a company or other organisation. The customer must notify us promptly of any change to their contact details, as notices sent to the last recorded details will be treated as properly delivered.
The storage agreement takes effect when the customer accepts the terms and we confirm the booking or permit access to the unit, whichever occurs first. The customer must inspect the unit or storage area before storing items and report any concerns immediately. If the customer proceeds without raising issues, the unit will be deemed accepted as suitable for the intended use, subject to any mandatory rights under law. Any special requirements, including access arrangements, business use, or recurring deliveries, must be agreed in advance.
2. Payments, Fees and Charges
All charges for Woodgreen Storage services are due in advance unless otherwise agreed in writing. Fees may include rent for the storage unit, administration charges, deposits, late payment charges, lock replacement charges, cleaning charges, removal or disposal costs, and any applicable VAT or other taxes. The price payable will be the amount set out in the booking confirmation or as otherwise notified in writing before the relevant charge becomes due. We reserve the right to adjust charges on reasonable notice in accordance with the agreement.
The customer authorises us to apply payments first to any outstanding fees, then to ancillary charges, and then to current rent or other recurring amounts due. If a payment is returned, reversed, or fails for any reason, the customer must immediately make the payment good and may be charged a reasonable administration fee. Interest may be charged on overdue sums at the statutory rate or at another lawful rate specified in the agreement, calculated from the due date until payment is received in full.
Failure to pay may result in access being suspended, the lock being changed, and, where permitted by law and after appropriate notice, the sale or disposal of goods to recover outstanding sums. Any proceeds of sale may be applied to unpaid charges, enforcement costs, and lawful expenses, with any balance handled in accordance with applicable law. The customer remains liable for all amounts due until the account is settled in full, including where goods are removed, abandoned, or disposed of after default.
3. Cancellations, Early Termination and Refunds
Cancellation rights for Woodgreen storage depend on when the agreement was entered into and how the booking was made. Where the contract is made remotely and the customer qualifies as a consumer, any statutory cancellation rights under the Consumer Contracts Regulations 2013 will apply, subject to the usual exceptions where performance has begun with the customer’s agreement. Outside any statutory rights, the customer may cancel a reservation before the storage start date by giving written notice in accordance with the cancellation period stated in the booking confirmation.
If the customer cancels after the storage period has started, fees already paid may be retained to the extent they cover services already provided, notice periods, administration, and any non-recoverable costs lawfully incurred. Deposits may be retained in whole or part if the agreement so provides and if retention reflects genuine losses or agreed charges. Any refund due will be processed within a reasonable time after the account is closed and the unit has been vacated, inspected, and confirmed to be left in satisfactory condition.
The customer may terminate the agreement by giving the required notice, removing all goods, leaving the unit empty and swept clean, returning any access devices, and settling all outstanding charges. We may terminate the agreement immediately, or on shorter notice where lawful, if the customer commits a serious breach, stores prohibited items, fails to pay amounts due, or acts in a way that endangers people, property, or the operation of the site. Termination does not affect rights and obligations that have already accrued.
4. Access, Use of the Storage Unit and Customer Responsibilities
Access to the storage unit is subject to our opening hours, site rules, payment status, and any security procedures in place. We may restrict or suspend access for maintenance, emergencies, safety concerns, legal compliance, or unpaid balances. The customer must use the unit only for lawful storage and may not use it as living accommodation, a workplace open to the public, or for any activity that creates nuisance, hazard, or damage. The customer is responsible for keeping the unit locked, secure, and free from infestation or contamination caused by their goods.
The customer must not alter the unit, install fixtures, carry out repairs without permission, or allow access to any third party except as authorised by us or by the customer at their own risk. Any person given access by the customer is deemed to act under the customer’s authority. The customer is responsible for the acts and omissions of employees, contractors, agents, family members, and visitors. If the customer shares access details or keys, the customer accepts the risk of unauthorised entry unless the loss results directly from our negligence or breach of these terms.
All goods placed into storage must be owned by the customer or lawfully in the customer’s possession and free from third-party claims unless written consent has been obtained. The customer must ensure items are packed appropriately for storage and that fragile, perishable, combustible, or moisture-sensitive items are stored only if suitable precautions are taken. We are not responsible for advising on packing methods, and any acceptance of goods into the unit does not amount to confirmation that the goods are safe or compliant.
5. Liability, Insurance and Risk
The customer stores goods at their own risk except to the extent that loss or damage is caused by our proven negligence, wilful misconduct, or other liability that cannot be excluded by law. We will not be liable for indirect, special, consequential, or purely economic losses, including loss of profit, loss of business, loss of goodwill, or loss of opportunity, whether arising in contract, tort, or otherwise. Nothing in these storage terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot legally be limited or excluded.
The customer is strongly advised to maintain suitable insurance for the full replacement value of all items stored, taking account of theft, fire, water damage, accidental damage, and other common risks. Unless we have expressly agreed in writing to insure the goods on the customer’s behalf, any insurance responsibility remains with the customer. Where we provide details of insurance options, such information is for convenience only and does not constitute advice, a recommendation, or a guarantee that cover will be adequate for the customer’s needs.
We do not accept responsibility for damage caused by the inherent nature of the goods, inadequate packing, concealed defects, deterioration, vermin, pests, mould, atmospheric conditions, or acts of third parties beyond our reasonable control. The customer must notify us without delay of any incident that may give rise to a claim and must take reasonable steps to prevent further loss. Any claim must be supported by evidence of ownership, value, and the circumstances of the alleged loss or damage.
6. Waste, Prohibited Items and Environmental Regulations
The storage unit must not be used for the disposal of rubbish, unwanted household waste, trade waste, or materials intended for abandonment. The customer must remove all waste arising from use of the unit and must not leave items outside the unit, in communal areas, or in skips or containers unless expressly permitted. At the end of the agreement, the customer must clear the unit entirely, and any items left behind may be treated as abandoned goods or waste, subject to lawful notice and disposal procedures.
The customer must comply with all applicable waste regulations, environmental laws, and safety requirements, including rules relating to hazardous waste, electrical items, batteries, oils, chemicals, asbestos, gas cylinders, medical waste, and other controlled substances. Items that are corrosive, toxic, flammable, explosive, radioactive, infectious, or otherwise dangerous are prohibited unless we have given prior written permission and all legal requirements are satisfied. The customer is responsible for classifying, handling, and disposing of any regulated waste in accordance with law.
We may inspect goods where we reasonably suspect a breach of these terms, a health and safety issue, or a legal compliance problem. If prohibited waste or illegal materials are found, we may refuse storage, isolate the items, notify the relevant authorities, or arrange removal and disposal at the customer’s expense where lawful. Any costs incurred because of improper disposal, contamination, clean-up, or enforcement action may be charged to the customer in addition to any other remedies available to us.
7. Disposal, Abandoned Goods and Enforcement
If goods are left in the unit after the agreement ends, or if the customer fails to collect them within the required time after termination or default, the items may be treated as abandoned in accordance with the contract and applicable law. We may require payment of all outstanding sums before release of the goods. Where permitted, we may sell, dispose of, or otherwise deal with abandoned goods after giving notice and allowing a reasonable opportunity for collection. Any action taken will be proportionate and lawful.
If the customer’s goods are perishable, dangerous, illegal, or likely to cause loss, damage, or injury, we may take immediate steps to remove or dispose of them without further notice where necessary to protect people or property or to comply with law. We will try to keep records of any action taken, but we are not responsible for preserving items that have been abandoned or improperly stored in breach of these terms. The customer remains liable for reasonable expenses arising from enforcement, recovery, or disposal.
Nothing in these terms prevents us from relying on any lien, right of sale, or other security or recovery right available under the agreement or by law. If we exercise any such right, we will do so in a manner that is reasonable and compliant with statutory notice obligations. Any surplus following lawful deduction of sums due will be dealt with in accordance with applicable legal requirements. The customer acknowledges that prompt payment and removal of goods at the end of the term are essential to avoid additional costs.
8. General Terms and Governing Law
These Woodgreen Storage Terms and Conditions constitute the entire agreement between the parties in relation to the storage service, save for any written variation agreed by both sides. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be severed to the extent necessary and the remainder will continue in force. Failure by us to enforce any right on one occasion does not waive that right on any other occasion.
We may assign or transfer our rights and obligations under the agreement to another person or business on reasonable notice, provided that this does not materially reduce the customer’s rights. The customer may not assign the agreement without our prior written consent. Any notice required under these terms must be in writing and may be delivered by hand, post, or email where accepted, and will be deemed received in accordance with the relevant notice provisions.
The agreement, and any dispute or claim arising out of or in connection with it, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject always to any mandatory consumer rights or statutory protections that apply. These terms are intended to provide a clear and fair framework for storage customers and to support consistent service delivery under UK law.