Storage Wood Green Privacy Policy
This Privacy Policy explains how Storage Wood Green collects, uses, stores and shares personal data in connection with our storage services in the Wood Green area. It is intended to help you understand what information we collect, why we collect it, how long we keep it and what rights you have under applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act.
This Privacy Policy applies to all Storage Wood Green customers and prospective customers located in the Wood Green area who use or enquire about our storage units, related services or facilities, whether in person, by phone or online.
Data Controller
Storage Wood Green is the data controller for the personal data described in this Privacy Policy. As data controller we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing is carried out in a lawful, fair and transparent manner.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you enquire about, reserve or use our storage services:
Identity information, such as full name, title, date of birth and proof of identity details taken from identity documents you provide.
Contact details, such as billing address, correspondence address, and any other contact information you choose to provide.
Contract and account information, such as storage unit number, rental start and end dates, fees and payments, security deposit details, and records of contracts or terms you agree to.
Payment information, such as payment method, partial card details or account references as required to process payments and refunds, and records of completed transactions. We do not store full card details if payment is processed by an external payment provider.
Security and access information, such as CCTV images taken in and around our facilities, access control data including key or fob use, entry and exit times, and incident or accident reports.
Communication data, such as enquiries, complaints, feedback or other correspondence between you and Storage Wood Green, including notes or call records where permitted by law.
Marketing preferences, such as your choices about receiving service updates or marketing communications regarding our storage services.
How We Collect Your Personal Data
We collect personal data directly from you when you request information about our services, obtain a quote, sign a storage agreement, make a payment, contact us with a query or visit our premises. We may also collect information when you interact with our online forms or digital tools, or when you respond to our communications.
In some cases we may obtain information from third parties, for example credit reference agencies or fraud prevention agencies, to help verify identity and prevent unlawful activities where required by law or our legitimate interests.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, for example to set up your storage unit, manage your account, process payments and provide customer service.
Legal obligation. We may process and retain certain data in order to comply with legal and regulatory requirements, such as tax, accounting, anti money laundering or health and safety obligations, and to cooperate with law enforcement authorities where required.
Legitimate interests. We may process your personal data where it is necessary for our legitimate interests, and where these are not overridden by your fundamental rights and freedoms. This includes securing and managing our facilities, preventing fraud, improving our services, maintaining accurate records, and defending or establishing legal claims.
Consent. In some cases we may rely on your consent, for example for certain types of marketing communications. When we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to enquiries and provide information about our storage services.
To set up, manage and administer storage agreements and related services.
To process payments, manage billing, address arrears and handle refunds or deposits.
To secure and monitor our premises, including the use of CCTV and access control systems for the safety of customers, staff and property.
To communicate with you about your account, notices, service changes and important updates relating to your storage unit.
To handle complaints, resolve disputes and provide ongoing customer support.
To comply with applicable laws, regulations and court orders and to cooperate with competent authorities where necessary.
To manage business operations including auditing, risk management, reporting and service improvement.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting or reporting requirements.
As a general guide, we retain contract and billing records for a period required by law after your relationship with Storage Wood Green has ended. CCTV footage and access control data are retained for shorter periods, unless required for the investigation of an incident or legal claim. Communication records and complaint files are kept for a period that allows us to manage and resolve issues and to demonstrate how we have handled your requests.
When personal data is no longer required, we will securely delete or anonymise it in line with our data retention and deletion procedures.
Data Sharing and Processors
We may share your personal data with carefully selected third parties who act as processors on our behalf. These service providers process your data only in accordance with our instructions and for the purposes specified in this Privacy Policy.
Examples of such processors include payment processing providers, IT and cloud hosting providers, security and CCTV system providers, document storage or destruction services and professional advisers such as accountants or auditors engaged to support our business operations.
Where necessary, we may share personal data with independent controllers such as banks, insurers, legal advisers, law enforcement or regulatory authorities, where required to comply with legal obligations or to protect our rights, customers or property.
Whenever we use processors, we enter into appropriate data processing agreements to ensure that your personal data is protected, kept confidential and processed securely.
International Transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that an appropriate level of protection is in place for your personal data. This may include using countries with an adequacy decision under data protection law or implementing standard contractual clauses or equivalent safeguards.
Your Data Protection Rights
Under data protection law, you have a number of rights regarding your personal data held by Storage Wood Green. These rights may be subject to certain qualifications and exemptions. Subject to these, you have the right to:
Access. You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you.
Rectification. You can request that inaccurate or incomplete personal data be corrected or updated.
Erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Restriction. You can request that we restrict processing of your personal data in certain situations, for example while we are investigating a concern you have raised about its accuracy.
Objection. You can object to processing that is based on our legitimate interests, including any profiling, where you believe your rights and freedoms outweigh our interests. You can also object at any time to the use of your data for direct marketing.
Data portability. You can request that certain personal data you have provided to us be transferred to you or to another controller in a structured, commonly used and machine readable format, where the processing is based on consent or contract and carried out by automated means.
Withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.
You are also entitled to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact Storage Wood Green first so that we can address your concerns directly.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, security monitoring, staff training and data handling procedures designed to keep your information secure and confidential.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any changes will be effective when the revised policy is made available to customers. We recommend that you review this Privacy Policy periodically to stay informed about how Storage Wood Green processes your personal data.
