Storage Wood Green Terms and Conditions
These Terms and Conditions set out the basis on which Storage Wood Green provides storage and related removal and transport services within the United Kingdom. By making a booking, using our storage facility, or engaging our removal services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or moving goods into storage.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
1.1 "Company", "we", "us" and "our" mean Storage Wood Green, the provider of storage and removal services.
1.2 "Customer", "you" and "your" mean the person, firm or company that books or uses our services, including any authorised agents.
1.3 "Services" mean any storage, removal, transport, packing, loading, unloading, handling or related services we provide.
1.4 "Storage Facility" means any premises used by us for the storage of goods.
1.5 "Goods" mean the items you ask us to store, move or handle, including any containers, packaging and personal effects.
1.6 "Contract" means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
2.1 We provide storage services and, where agreed, associated removal and transport services within our service area and elsewhere in the UK as quoted.
2.2 The specific services to be provided, including collection and delivery addresses, storage unit size, duration of storage, and any additional services, will be set out in our written quotation or booking confirmation.
2.3 We reserve the right to decline any booking or request for services at our sole discretion.
3. Booking Process
3.1 You may request a quotation for our services by providing accurate information about the type and quantity of goods, access conditions at collection and delivery addresses, and the intended duration of storage.
3.2 Any quotation issued by us is based on the information you provide and is not binding until we confirm acceptance of your booking. If the information you provide is incomplete or inaccurate, we may adjust the quotation or decline to proceed.
3.3 A booking is confirmed when we issue a written confirmation, which may include a reference number, service description, date and time window, and price.
3.4 You are responsible for checking that the booking details are correct. Please inform us promptly if any information is incorrect or changes before the services commence.
3.5 For storage services, the minimum storage term, notice period and applicable charges will be specified in your confirmation or prevailing price list.
4. Access, Parking and Service Conditions
4.1 You must ensure that suitable access and parking are available at the collection and delivery addresses and, where applicable, at the storage facility.
4.2 You are responsible for arranging any parking permissions, permits or suspensions required for our vehicles. Any parking charges or fines incurred as a result of inadequate parking arrangements may be added to your invoice.
4.3 We may make reasonable additional charges where access conditions differ from those described at the time of booking, including but not limited to long carry distances, additional floors without lift access, or restricted access requiring smaller vehicles.
5. Payments and Charges
5.1 All charges are payable in pounds sterling unless stated otherwise. Prices are inclusive or exclusive of VAT as indicated on your quotation or invoice.
5.2 For removal or transport services, we may require full or partial payment in advance to secure your booking. The amount and due date will be stated in your confirmation.
5.3 For ongoing storage services, charges are usually payable in advance, on a weekly or monthly basis as specified. We may require a deposit, which may be used to cover unpaid charges or damage, subject to applicable law.
5.4 Payments must be made using an accepted payment method as specified in our documentation or at the time of booking. We reserve the right to charge interest on late payments at the statutory rate or, if higher and lawful, at a rate specified on your invoice.
5.5 If you fail to make any payment when due, we may, after reasonable notice, refuse to release your goods, suspend services, or terminate the contract. For ongoing storage, we may exercise a lien over the goods and, subject to applicable law and after giving you notice, sell or dispose of goods to recover outstanding sums and reasonable costs.
6. Changes and Cancellations by the Customer
6.1 If you wish to change your booking, such as the date, time, address or volume of goods, you must notify us as soon as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability.
6.2 Changes may result in revised charges, particularly where additional time, labour, vehicles or storage space are required.
6.3 You may cancel your booking for removal or transport services by giving us written notice. Our standard cancellation terms are as follows, unless otherwise stated in your confirmation:
a. More than seven days before the scheduled service date: no cancellation fee, and any advance payment may be refunded or credited, less any reasonable administrative costs.
b. Between seven days and 48 hours before the scheduled service date: a cancellation fee of up to 50 percent of the quoted charge may apply.
c. Less than 48 hours before the scheduled service date or failure to be available at the agreed time: up to 100 percent of the quoted charge may be payable.
6.4 For ongoing storage services, you must provide the required notice to end your storage agreement, usually no less than one full billing period, unless otherwise agreed. Charges remain payable until the notice period expires and all goods are removed.
7. Changes and Cancellations by the Company
7.1 We may cancel or postpone services where we are unable to perform them due to events beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, or serious operational issues.
7.2 Where we cancel or postpone services for reasons within our reasonable control, we will, at our option, offer an alternative date or a refund of sums paid for the affected services. Our liability is otherwise limited in accordance with these Terms and Conditions.
7.3 We reserve the right to refuse to move or store goods that are prohibited, unsafe, or not as described at the time of booking.
8. Customer Responsibilities
8.1 You are responsible for ensuring that the goods are properly packed and suitable for transport and storage, unless you have specifically requested and paid for our packing service.
8.2 You must ensure that all appliances are disconnected, defrosted and drained and that all liquids, perishable items and any prohibited goods are removed.
8.3 You must not store or present for removal any goods that are hazardous, illegal, explosive, flammable, perishable, living, or otherwise unsuitable for storage, including but not limited to gas cylinders, firearms, ammunition, chemicals, waste, food, plants or animals.
8.4 You are responsible for obtaining and maintaining adequate insurance cover for your goods during removal and storage, unless we have expressly agreed in writing to provide insurance or extended liability.
8.5 You must provide accurate contact details and keep them up to date so that we can reach you regarding your goods, storage charges and any other matters arising under the contract.
9. Access to Stored Goods
9.1 Access to your stored goods may be by appointment or during designated opening hours, as specified in your storage agreement. We reserve the right to require suitable identification before granting access.
9.2 You must comply with all site rules and safety regulations when visiting the storage facility and must not obstruct access routes or interfere with other customers' units or goods.
9.3 We may temporarily restrict access to the storage facility for maintenance, security or operational reasons. Where reasonably possible, we will give you prior notice of any planned restrictions.
10. Waste and Environmental Regulations
10.1 You must not use our services for the disposal of waste. We are not a waste carrier or disposal facility and do not accept general household waste, construction waste, or any materials designated as controlled or hazardous waste under applicable law.
10.2 Any unauthorised waste left in our vehicles, on our premises or within the storage facility may be removed and disposed of at your expense. You may be charged reasonable fees for removal, transport, disposal and any associated cleaning or administrative costs.
10.3 You are responsible for complying with all applicable environmental and waste regulations when disposing of items that are not moved or stored by us, including electrical items, batteries, chemicals, and other regulated materials.
11. Liability and Limitations
11.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage to goods is subject to the limitations set out in this clause.
11.2 Unless otherwise agreed in writing, our liability for loss of or damage to your goods, however caused, is limited to a maximum amount per claim or per consignment, as specified in your quotation or prevailing terms. If no amount is specified, our total liability shall not exceed a reasonable market value of the affected goods up to a fair and proportionate cap, having regard to the service charges paid.
11.3 We are not liable for:
a. Loss or damage arising from your failure to pack goods properly, unless we have provided the packing service.
b. Loss or damage to fragile items such as glass, china, artwork, electronics or musical instruments, unless we have agreed specific packing or handling measures and you have declared their nature and value.
c. Loss or damage arising from inherent defects, deterioration, mould, damp, vermin, or atmospheric or climatic conditions, where we have taken reasonable care and the storage facility is maintained to a reasonable standard.
d. Loss of data, reinstallation costs or consequential loss in respect of electronic devices or media.
e. Indirect or consequential loss, loss of profit, loss of business, or loss of opportunity, whether arising in contract, tort or otherwise.
11.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
11.5 You must notify us in writing of any loss of or damage to goods as soon as reasonably practicable and in any event within seven days of delivery or, for stored goods, within seven days of discovering the loss or damage. We may inspect the goods and investigate the circumstances before assessing any claim.
12. Indemnity
12.1 You agree to indemnify and hold us harmless from and against all claims, losses, damages, costs and expenses arising from:
a. Your breach of these Terms and Conditions.
b. The nature or condition of the goods, where you have failed to disclose relevant information or have stored prohibited or unsafe items.
c. Any claim by a third party relating to the goods, except to the extent caused by our negligence or breach of contract.
13. Termination of Storage
13.1 Either party may terminate the storage contract by giving the required notice as specified in your agreement or prevailing terms.
13.2 We may terminate the contract with immediate effect if you commit a serious or persistent breach, including but not limited to non-payment of charges, storage of prohibited goods, or behaviour that endangers persons or property.
13.3 On termination, you must remove all goods from the storage facility and settle all outstanding charges. If you fail to do so, we may, after giving you reasonable notice and in accordance with applicable law, exercise a lien and sell, dispose of or otherwise deal with your goods to recover unpaid charges and reasonable costs.
14. Data Protection and Privacy
14.1 We collect and process personal data about you in order to provide our services, manage bookings, take payments and comply with legal obligations. We handle your personal data in accordance with applicable data protection laws in the United Kingdom.
14.2 We may use your contact details to communicate with you about your bookings, storage arrangements, payments and any changes to our services or terms.
15. Complaints
15.1 If you have a complaint about our services, please raise it with us as soon as possible, providing full details of the issue. We will investigate and aim to respond within a reasonable time, proposing any appropriate steps to resolve the matter.
16. Amendments to These Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless a change is required by law or you expressly agree to a revised version.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any contract for services between you and us, are governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
18.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
18.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations, provided this does not reduce the level of service or protection you receive.
18.4 These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.
